The Nano SIM is primarily used by the iPhone 5 & above. A few select newer devices are now using the Nano SIMs as well.
This card includes both Standard and Micro SIM cards. This will fit most phones that have a SIM slot. Punch out the appropriate sized SIM for your phone.
How it
Works
The in’s & out’s of KnowRoaming
Contact us
Weekdays 9:00am - 5:30pm
Saturday8:00am - 1:00pm
Saturday8:00am - 1:00pm
Frequently asked
questions
My SIM
A once off fee of R29 is charged for connection to me&you mobile.
- Your SIM card will be delivered to you by Courier. Courier is charged at R80. This is the faster option – where your SIM will arrive within 24 – 48 hours. Please note that you will need be available to receive the delivery with your ID document.
It’s never been this easy to get RICA’d, just follow these simple steps:
- Visit www.meandyoumobile.co.za
- Login to your profile
- Upload a copy of your ID document or passport and a proof of residence. Don’t have a copy of your ID handy? Take a selfie with your open ID or passport book and upload it instead.
A proof of residence can be one of the following documents:
- Bank statement (less than 3 months old)
- Municipal statement (less than 3 months old)
- Retail account statement (less than 3 months old)
- Insurance policy
- Existing rental lease or credit agreement
- Current TV licence
- Current car licence
Once you have received your SIM card, login to your profile at www.meandyoumobile.co.za and access your profile. Click activate!
The internet can be accessed by Blackberry version 7.0 or newer. BIS is not supported on the me&you mobile network.
You can purchase your SIM card at www.meandyoumobile.co.za.
Login to your profile at www.meandyoumobile.co.za and click “Replace my SIM’’, or call 0861 333 110. Your current SIM will be soft locked and you will be sent a new one.
Should your SIM be lost, stolen or damaged, or you wish to change your SIM type (Nano, Micro or Standard), a replacement SIM will be sent to you. A R40 SIM swap fee and R80 Courier fee will be charged.
Soft locking means you will be unable to make any outgoing calls, send SMSs or access the internet, but are able to receive incoming calls and SMSs.
Yes, you can purchase as many SIM cards as you like.
Dial 132 from your me&you mobile SIM to listen to your voice messages.
Yes, me&you mobile is an MVNO: mobile virtual network operator - it operates independently in terms of product offering, billing, operations, brand and logistics. As an MVNO, me&you mobile purchases its products at wholesale rates from Cell C and utilises its infrastructure.
me&you mobile also roams on the Vodacom network. Based on signal strength, and your phone's settings, you will automatically switch between Cell C and Vodacom. To guarantee the best connectivity, ensure that both your voice and data roaming settings are enabled. Roaming on the Vodacom network comes at no extra charge to the me&you mobile customer!
me&you mobile also roams on the Vodacom network. Based on signal strength, and your phone's settings, you will automatically switch between Cell C and Vodacom. To guarantee the best connectivity, ensure that both your voice and data roaming settings are enabled. Roaming on the Vodacom network comes at no extra charge to the me&you mobile customer!
My contract
Bundles: Allows you to use the monetary value selected for Voice calls, Data, SMS, and MMS services.
Data: By purchasing Data as a recurring monthly or once off product, you are able to get much cheaper data rates when compared to out of bundle rates.
Talk: This applies to any "Talk Only" Deals like the Unlimited Talk promotional offer. Any extra services, such as Data, SMS, or MMS services are billed separately to your account. It is recommended, should you use data, that you add a Data package to this option.
Data: By purchasing Data as a recurring monthly or once off product, you are able to get much cheaper data rates when compared to out of bundle rates.
Talk: This applies to any "Talk Only" Deals like the Unlimited Talk promotional offer. Any extra services, such as Data, SMS, or MMS services are billed separately to your account. It is recommended, should you use data, that you add a Data package to this option.
You can choose the duration of your own contract. We don’t do contracts. No commitment, no mess, no fuss. Joining me&you mobile is on a month to month basis.
You can upgrade or downgrade your contract at any time, except for the last day of the month. The changes you make will kick in at the beginning the of next month.
You can cancel your contract at any time. Any outstanding payments will be charged at the end of the month.
me&you mobile is a SIM-only network. Use your own handset or shop around for a great deal on one. It’s all part of us saving you money and making your life simple.
My number
If you choose to port your number, check out these ins and outs:
- You can request to port during signup, or if you already have a me&you mobile SIM you can do so in the “Manage SIMs’’ area in your profile.
- Remember, we can’t start the porting process until you have activated your SIM. Once you have activated you will use the me&you mobile number allocated to you until the porting process has been completed.
- You will receive an SMS to confirm that your port request has been submitted.
- After 48 hours, if your port has been unsuccessful we will give you a call to assist you. Unsuccessful porting can be due to a number of reasons stipulated by your current service provider, in which case you will be required to chat to them directly. Your current network may also notify you of the reason for your failed port.
- You are currently still in a contract.
- You have not notified your current network of your move to me&you mobile.
- You have provided the incorrect information for porting.
- Your account with your current network is in arrears.
- You owe your service provider money.
- You have ported within the last 2 months.
- Vodacom082 111
- Cell C084 140
- MTN083 1808
- Virgin Mobile0741 000 123
- Telkom Mobile081 180
- MRP Mobile0800 000 430
- Successful ports will take a minimum of 48 hours to be processed. Once your port has been approved, your current number will cut off at 19:00 on that same evening and be active on your new SIM early the next morning - so basically you just need to sleep on it!
Potential reasons for unsuccessful porting:
To chat to your network about releasing your number, call one of the below numbers:
Money stuff
In bundle talk rates:
Unlimited Talk:
In bundle data rates:
Out of bundle rates are the same across all deals:
Data Billing:
- R50 package: 69c\min
- R100 package: 69c\min
- R200 package: 59c\min
- R300 package: 49c\min
- R400 package: 49c\min
- R500 package: 39c\min
Unlimited Talk:
- Unlimited package: 0c\min (YES! Free calls)
In bundle data rates:
- 100MB data: R30 (30c\MB)
- 300MB data: R80 (27c\MB)
- 500MB data: R125 (25c\MB)
- 1GB data: R150 (15c\MB)
- 2GB data: R250 (12c\MB)
- 5GB data: R399 (8c\MB)
- 10GB data: R599 (6c\MB)
Out of bundle rates are the same across all deals:
- Voice: 79c\min
- SMS: 60c\SMS
- MMS: 70c\MMS
- Data: 149c\Mb
Data Billing:
- Data is billed in 25kb increments. This means that any data usage is rounded up to the nearest 25kb. As an example if you have a 5 MB left of your data bundle which is equivalent to 5120 KB, and you use 5105Kb, your bundle will expire because the usage will be rounded up to 5120 Kb.
Billing takes place at the end of every month. Your first payment is a deposit equivalent to your monthly bundle and data amounts; as well as the delivery and connection fees. Thereafter you will be billed upfront for your subscription and in arrears for any additional usage (outside your bundle).
In order to ensure that you are always connected, you can exceed your bundle to a maximum of double your monthly value bundle commitment. Should you reach this credit limit, you can easily apply for extra credit by logging into your profile at www.meandyoumobile.co.za.
For your protection your SIM will be soft locked when you reach your out of bundle credit limit. But it is super easy to change your credit limit or recharge – simply login your profile at www.meandyoumobile.co.za.
Yes, you can recharge on the website. Pay now and receive your additional recharge value (which can be spent on Talk, Data, SMS or MMS) straight away.
No, your deal values do not roll over to the following month. However, if you feel that your current choice of bundle isn’t suiting you then you can change it by logging into your profile at www.meandyoumobile.co.za. Easy peasy.
When you reach your credit limit your SIM will be soft locked. This is to protect you from overspending. Soft locking means you will be unable to make any outgoing calls, send SMSs or access the internet, but are able to receive incoming calls and SMSs. Your account will be reset at the beginning of next month and you can call as usual.
You can easily buy once off data by logging into your profile at www.meandyoumobile.co.za. Or if you would like to increase your credit limit you can apply to increase this in your profile – this change will come into effect straight away.
You can easily buy once off data by logging into your profile at www.meandyoumobile.co.za. Or if you would like to increase your credit limit you can apply to increase this in your profile – this change will come into effect straight away.
You can easily check your balance by logging into your profile at www.meandyoumobile.co.za.
You can download paperless invoices and statements in your profile.
- When you roam internationally, you will be charged higher rates for your usage (these rates can be very high). Be aware that the rates are based on what we are charged by Network Operators outside South Africa. You will also be billed for receiving calls. These Network Operators may bill us some time after your return (sometimes up to 90 days).
- Visit your profile to activate international roaming. Please note that you will be required to produce R1000 upfront payment before international roaming is enabled on your SIM. Once we have received the final bill from the international network, we will reconcile your account and any funds remaining will be offset against your future invoices until the surplus is depleted.
Of course! No set up is required.
In addition to low international call rates you can also send an SMS or MMS to any destination anytime for R1.70 or R4.50 respectively. All other countries that can be called at affordable rates are also listed below, in alphabetical order:
In addition to low international call rates you can also send an SMS or MMS to any destination anytime for R1.70 or R4.50 respectively. All other countries that can be called at affordable rates are also listed below, in alphabetical order:
|
Country start letter |
Country |
Normal call cost |
Premium rated call cost |
|
A |
Afghanistan |
R3.99 |
R15.99 (Albania) |
|
B |
Bahamas |
R2.99 |
|
|
C |
Cambodia |
R1.19 |
|
|
D |
Democratic Republic of Congo |
R4.99 |
R22.99 (DRC) |
|
E |
East Timor |
R8.99 |
|
|
F |
Falkland Islands |
R29.99 |
|
|
G |
Gabon |
R6.99 |
|
|
H |
Haiti |
R4.99 |
R8.99 (Haiti) |
|
I |
Iceland |
R1.99 |
|
|
J |
Jamaica |
R2.99 |
|
|
K |
Kazakhstan |
R2.99 |
|
|
L |
Laos |
R3.99 |
|
|
M |
Macau |
R0.99 |
|
|
N |
Namibia |
R2.49 |
|
|
O |
Oman |
R4.99 |
|
|
P |
Pakistan |
R1.99 |
|
|
Q |
Qatar |
R2.99 |
|
|
R |
Reunion |
R1.99 |
|
|
S |
San Marino |
R2.99 |
R15.99 (San Marino) |
|
T |
Taiwan |
R1.99 |
|
|
U |
U.S.A. |
R0.99 |
R25.99 (U.S.A) |
|
V |
Vanuatu |
R8.99 |
|
|
W |
Wallis & Futuna Islands |
R8.99 |
|
|
Y |
Yemen |
R2.99 |
|
|
Z |
Zambia |
R3.99 |
|
