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Weekdays 9:00am - 5:30pm
Saturday8:00am - 1:00pm


Further enquiries

Frequently asked
questions

My SIM

A once off fee of R29 is charged for connection to me&you mobile.
  1. Your SIM card will be delivered to you by Courier. Courier is charged at R80. This is the faster option – where your SIM will arrive within 24 – 48 hours. Please note that you will need be available to receive the delivery with your ID document.
It’s never been this easy to get RICA’d, just follow these simple steps:
  1. Visit
  2. Login to your profile
  3. Upload a copy of your ID document or passport and a proof of residence. Don’t have a copy of your ID handy? Take a selfie with your open ID or passport book and upload it instead.
A proof of residence can be one of the following documents:
  1. Bank statement (less than 3 months old)
  2. Municipal statement (less than 3 months old)
  3. Retail account statement (less than 3 months old)
  4. Insurance policy
  5. Existing rental lease or credit agreement
  6. Current TV licence
  7. Current car licence
Once you have received your SIM card, login to your profile at and access your profile. Click activate!
The internet can be accessed by Blackberry version 7.0 or newer. BIS is not supported on the me&you mobile network.
Login to your profile at and click “Replace my SIM’’, or call 0861 333 110. Your current SIM will be soft locked and you will be sent a new one.
Should your SIM be lost, stolen or damaged, or you wish to change your SIM type (Nano, Micro or Standard), a replacement SIM will be sent to you. A R40 SIM swap fee and R80 Courier fee will be charged.
Soft locking means you will be unable to make any outgoing calls, send SMSs or access the internet, but are able to receive incoming calls and SMSs.
Yes, you can purchase as many SIM cards as you like.
Dial 144 from your me&you mobile SIM to listen to your voice messages.
Yes, me&you mobile is an MVNO: mobile virtual network operator - it operates independently in terms of product offering, billing, operations, brand and logistics. As an MVNO, me&you mobile purchases its products at wholesale rates from Cell C and utilises its infrastructure.

me&you mobile also roams on the Vodacom network. Based on signal strength, and your phone's settings, you will automatically switch between Cell C and Vodacom. To guarantee the best connectivity, ensure that both your voice and data roaming settings are enabled. Roaming on the Vodacom network comes at no extra charge to the me&you mobile customer!

My contract

Bundles: Allows you to use the monetary value selected for Voice calls, Data, SMS, and MMS services.
Data: By purchasing Data as a recurring monthly or once off product, you are able to get much cheaper data rates when compared to out of bundle rates.
Talk: This applies to any "Talk Only" Deals like the Unlimited Talk promotional offer. Any extra services, such as Data, SMS, or MMS services are billed separately to your account. It is recommended, should you use data, that you add a Data package to this option.
You can choose the duration of your own contract. We don’t do contracts. No commitment, no mess, no fuss. Joining me&you mobile is on a month to month basis.
You can upgrade or downgrade your contract at any time, except for the last day of the month. The changes you make will kick in at the beginning the of next month.
You can cancel your contract at any time. Any outstanding payments will be charged at the end of the month.
me&you mobile is a SIM-only network. Use your own handset or shop around for a great deal on one. It’s all part of us saving you money and making your life simple.

My number

If you choose to port your number, check out these ins and outs:
  1. You can request to port during signup, or if you already have a me&you mobile SIM you can do so in the “Manage SIMs’’ area in your profile.
  2. Remember, we can’t start the porting process until you have activated your SIM. Once you have activated you will use the me&you mobile number allocated to you until the porting process has been completed.
  3. You will receive an SMS to confirm that your port request has been submitted.
  4. After 48 hours, if your port has been unsuccessful we will give you a call to assist you. Unsuccessful porting can be due to a number of reasons stipulated by your current service provider, in which case you will be required to chat to them directly. Your current network may also notify you of the reason for your failed port.

  5. Potential reasons for unsuccessful porting:
    • You are currently still in a contract.
    • You have not notified your current network of your move to me&you mobile.
    • You have provided the incorrect information for porting.
    • Your account with your current network is in arrears.
    • You owe your service provider money.
    • You have ported within the last 2 months.

    To chat to your network about releasing your number, call one of the below numbers:
  6. Successful ports will take a minimum of 48 hours to be processed. Once your port has been approved, your current number will cut off at 19:00 on that same evening and be active on your new SIM early the next morning - so basically you just need to sleep on it!

Money stuff

In bundle talk rates:
  • R50 package: 69c\min
  • R100 package: 69c\min
  • R200 package: 59c\min
  • R300 package: 49c\min
  • R400 package: 49c\min
  • R500 package: 39c\min

Unlimited Talk:
  • Unlimited package: 0c\min (YES! Free calls)

In bundle data rates:
  • 100MB data: R30 (30c\MB)
  • 300MB data: R80 (27c\MB)
  • 500MB data: R125 (25c\MB)
  • 1GB data: R150 (15c\MB)
  • 2GB data: R250 (12c\MB)
  • 5GB data: R399 (8c\MB)
  • 10GB data: R599 (6c\MB)

Out of bundle rates are the same across all deals:
  • Voice: 79c\min
  • SMS: 60c\SMS
  • MMS: 70c\MMS
  • Data: 149c\Mb

Data Billing:
  • Data is billed in 25kb increments. This means that any data usage is rounded up to the nearest 25kb. As an example if you have a 5 MB left of your data bundle which is equivalent to 5120 KB, and you use 5105Kb, your bundle will expire because the usage will be rounded up to 5120 Kb.
Billing takes place at the end of every month. Your first payment is a deposit equivalent to your monthly bundle and data amounts; as well as the delivery and connection fees. Thereafter you will be billed upfront for your subscription and in arrears for any additional usage (outside your bundle).
In order to ensure that you are always connected, you can exceed your bundle to a maximum of double your monthly value bundle commitment. Should you reach this credit limit, you can easily apply for extra credit by logging into your profile at .
For your protection your SIM will be soft locked when you reach your out of bundle credit limit. But it is super easy to change your credit limit or recharge – simply login your profile at .
Yes, you can recharge on the website. Pay now and receive your additional recharge value (which can be spent on Talk, Data, SMS or MMS) straight away.
No, your deal values do not roll over to the following month. However, if you feel that your current choice of bundle isn’t suiting you then you can change it by logging into your profile at . Easy peasy.
When you reach your credit limit your SIM will be soft locked. This is to protect you from overspending. Soft locking means you will be unable to make any outgoing calls, send SMSs or access the internet, but are able to receive incoming calls and SMSs. Your account will be reset at the beginning of next month and you can call as usual.
You can easily buy once off data by logging into your profile at . Or if you would like to increase your credit limit you can apply to increase this in your profile – this change will come into effect straight away.
You can easily check your balance by logging into your profile at .
You can download paperless invoices and statements in your profile.
  1. When you roam internationally, you will be charged higher rates for your usage (these rates can be very high). Be aware that the rates are based on what we are charged by Network Operators outside South Africa. You will also be billed for receiving calls. These Network Operators may bill us some time after your return (sometimes up to 90 days).
  2. Visit your profile to activate international roaming. Please note that you will be required to produce R1000 upfront payment before international roaming is enabled on your SIM. Once we have received the final bill from the international network, we will reconcile your account and any funds remaining will be offset against your future invoices until the surplus is depleted.
Of course! No set up is required.
In addition to low international call rates you can also send an SMS or MMS to any destination anytime for R1.70 or R4.50 respectively. All other countries that can be called at affordable rates are also listed below, in alphabetical order:

Country start letter

Country

Normal call cost

Premium rated call cost

A

Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua & Barbuda
Argentina
Armenia
Aruba
Ascension Islands
Australia
Austria
Azerbaijan

R3.99
R6.99
R5.99
R0.99
R2.99
R1.49
R2.99
R2.99
R1.99
R4.49
R3.99
R8.99
R1.39
R0.99
R5.59

R15.99 (Albania)






R15.99 (Argentina)
R4.99 (Armenia)


R4.99 (Australia)
R4.99 (Austria)

 

B

Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire, Sint Eustatius and Saba
Bosnia & Herzegovina
Botswana
Brazil
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burma / Myanmar
Burundi

R2.99
R1.59
R0.99
R6.49
R6.49
R2.99
R3.59
R4.49
R0.99
R1.99
R3.99
R1.99
R4.99
R4.49
R1.39
R8.99
R0.99
R3.99
R6.99
R8.99
R6.99





R15.99 (Belarus)
R8.99 (Belgium)











R8.99 (Bulgeria)
R15.99 (Burkina)

R8.99 (Burundi)

 

C

Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chad- Mobile Millicom
Chile
China
Cocos (Keeling) Islands
Colombia
Comoros
Congo Brazzaville
Cook Islands
Costa Rica
Croatia
Cuba
Cyprus
Czech Republic

R1.19
R5.99
R0.99
R5.99
R35.99
R5.99
R9.99
R5.99
R3.99
R0.99
R4.99
R1.99
R8.99
R8.99
R19.99
R1.99
R3.99
R12.99
R0.99
R0.99


R15.99 (Cameroon)
R8.99 (Canada)


R15.99 (CAR)


R25.99 (Chile)



R15.99 (Comoros)





R8.99 (Cyprus)
R4.99 (Czech)

 

D

Democratic Republic of Congo
Denmark
Diego Garcia
Djibouti
Dominica
Dominican Republic

R4.99
R0.99
R19.99
R8.99
R1.99
R1.99

R22.99 (DRC)



R25.99 (Dominica)

 

E

East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia

R8.99
R3.49
R2.49
R2.99
R5.99
R3.99
R3.99
R3.99







R8.99 (Estonia)

 

F

Falkland Islands
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia

R29.99
R2.99
R2.99
R1.39
R0.99
R19.99
R4.99




R4.99 (Finland)
R8.99 (France)
 

 

G

Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Grenadines
Guadeloupe
Guam
Guatemala
Guinea Bissau
Guinea Conakry
Guyana

R6.99
R8.99
R1.99
R0.99
R3.99
R2.99
R0.99
R19.99
R2.99
R1.99
R1.99
R0.99
R2.99
R15.99
R15.99
R4.99




R4.99 (Germany)




R12.99 (Grenada)




R12.99 (Guinea Bissau)
 

 

H

Haiti
Hawaii
Honduras
Hong Kong
Hungary

R4.99
R0.99
R2.99
R0.99
R0.99

R8.99 (Haiti)


 

 

I

Iceland
India
Indonesia
Inmarsat Satelite Services
International Networks & Iridium Satelite Services
Iran
Iraq
Ireland
Isle of Man
Israel
Italy
Ivory Coast

R1.99
R0.99
R1.39
R79.99
R59.99
R1.99
R3.99
R1.39
R1.99
R0.99
R0.99
R14.99







R10.99 (Iraq)
R4.99 (Ireland)

R1.99 (Israel)

R15.99 (Ivory Coast)

 

J

Jamaica
Japan
Jordan

R2.99
R2.99
R1.99


 

 

K

Kazakhstan
Kenya
Kiribati
Kosovo
Kuwait
Kyrgyzstan

R2.99
R2.29
R8.99
R8.99
R1.99
R2.99





 

 

L

Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg

R3.99
R8.99
R2.99
R2.99
R7.99
R5.99
R8.99
R0.99
R1.99




R10.99 (Lesotho)
R15.99 (Liberia)

R10.99 (Liech)
R8.99 (Luxembourg)

 

M

Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Mariana Islands
Maritime Serices MCP
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique

R0.99
R8.99
R10.99
R5.59
R0.99
R14.99
R4.99
R1.99
R2.99
R25.99
R2.99
R1.99
R8.99
R1.99
R8.99
R2.99
R2.99
R4.99
R3.99
R0.99
R5.99
R25.99
R5.99
R2.39


R10.99 (Macedonia)
R15.99 (Madagascar)


R15.99 (Maldives)








R15.99 (Mayotte)


R15.99 (Moldova)
R4.99 (Monaco)

R10.99 (Montenegro)


R4.99 (Mozambique)

 

N

Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Islands
North Korea
Norway

R2.49
R15.99
R2.49
R0.99
R1.99
R5.99
R0.99
R3.99
R4.99
R1.19
R8.99
R8.99
R8.99
R1.99




R25.99 (Netherlands)




R15.99 (Niger)


R15.99 (Norfolk)

 

 

O

Oman

R4.99

 

 

P

Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico

R1.99
R5.99
R2.99
R1.99
R19.99
R1.99
R2.99
R2.99
R2.99
R0.99
R0.99





R15.99 (PNG)



R15.99 (Poland)
R4.99 (Portugal)

 

Q

Qatar

R2.99

 

 

R

Reunion
Romania
Russia
Rwanda

R1.99
R0.99
R2.99
R4.99


R15.99 (Romania)
R25.99 (Russia)

 

S

San Marino
Sao Tome & Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Korea
South Sudan
Spain
Sri Lanka
St Barthelemy
St Helena
St Kitts & Nevis
St Lucia
St Maarten
St Pierre & Miquelon
St Vincent & the Grenadines
Sudan
Suriname
Swaziland
Sweden
Switzerland
Syria

R2.99
R24.99
R2.49
R8.99
R5.99
R6.99
R8.99
R0.99
R1.99
R8.99
R8.99
R8.99
R0.99
R3.99
R0.99
R1.99
R1.99
R29.99
R2.99
R2.99
R1.99
R8.99
R2.99
R3.99
R4.99
R2.49
R0.99
R4.99
R2.99

R15.99 (San Marino)
R15.99 (Sao Tome)


R8.99 (Serbia)
R8.99 (Seychelles)





R10.99 (Somalia)


R4.99 (Spain)








R15.99 (Sudan)

R4.99 (Swaziland)

 

 

T

Taiwan
Tajikistan
Tanzania
Thailand
THURAYA & Globalstar Satelite Service
Togo
Tokelau
Tonga
Trinidad & Tobago
Tunisia
Turkey
Turkmenistan
Turks & Caicos Islands
Tuvalu

R1.99
R2.99
R5.49
R1.19
R25.99
R6.99
R8.99
R24.99
R4.49
R8.99
R2.99
R1.99
R2.99
R8.99


R15.99 (Tajikistan)



R22.99 (Togo)



R25.99 (Tunisia)


 

 

U

U.S.A.
Uganda
Ukraine
United Arab Emirates
United Kingdom
United Kingdom - Exclusions*
Uruguay
US Virgin Islands
Uzbekistan

R0.99
R4.99
R3.99
R3.99
R0.99
R3.99
R2.99
R0.99
R0.99

R25.99 (U.S.A)
R4.99 (Uganda)
R15.99 (Ukraine)

R8.99 (UK)

 

 

V

Vanuatu
Vatican City
Venezuela
Vietnam

R8.99
R0.99
R1.99
R1.39



 

 

W

Wallis & Futuna Islands
Western Samoa

R8.99
R8.99

 

 

Y

Yemen

R2.99

 

 

Z

Zambia
Zimbabwe

R3.99
R6.99


R8.99 (Zimbabwe)